Return and Refund Policy

1. Introduction

Thank you for choosing Furniture Guards. We strive to provide high-quality repair services, and your satisfaction is our priority. This Return and Refund Policy outlines the terms under which returns and refunds are processed.

2. Refund Eligibility

Refunds are available under the following conditions:

  • Service Issues: If there is a problem with the quality of the service provided, you may be eligible for a refund.
  • Service Not Delivered: If we fail to deliver the service as agreed or within the specified timeframe, a refund may be issued.
  • Change of Mind: Refunds for changes of mind or dissatisfaction not related to service quality are not typically provided, but please contact us to discuss your situation.

3. Return/Refund Process

To request a refund:

  • Contact Us: Notify us within 7 of the service completion by contacting us via email or phone.
  • Provide Details: Provide your service details, including the date of service and a description of the issue.
  • Review: We will review your request and determine if a refund is applicable based on our policy.

4. Refund Procedure

  • Assessment: Upon receiving your request, we will assess the issue and determine if a refund is warranted.
  • Refund Amount: Refunds will be processed based on the evaluation of the service provided. This may include partial or full refunds.
  • Processing Time: Refunds will be processed within 14 of approval. The refund will be issued using the same payment method used for the original transaction.

5. Non-Refundable Situations

Refunds will not be provided in the following situations:

  • Service Satisfaction: If the service was completed as requested and there is no fault on our part.
  • Damage Post-Service: If damage or issues occur after the service due to misuse, accidents, or external factors.
  • Cancellation: If you cancel the service after it has been scheduled or commenced.

6. Contact Information

For any questions or to request a refund, please contact us at:

7. Policy Updates

We may update this Return and Refund Policy from time to time. Any changes will be posted on this page with an updated effective date. Continued use of our services implies acceptance of the revised policy.

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